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  • Protect Yourself From Website Fraud
    It’s becoming too common for cybercriminals to gain unauthorized access to online accounts by using stolen data, including user IDs and passwords. But you can do something about it!
    How are user IDs and passwords stolen?
    Key Logging
    This unlawful activity occurs when malicious software infiltrates your computer, captures all key strokes, and sends them to criminally-owned servers.
    Social Media
    Criminals search social media sites (such as Twitter or Facebook) for personal information, and then attempt to use it to defeat website security.
    Physical Discovery
    Shoulder Surfing—This technique involves looking over computer users' shoulders when they enter their password, or listening for their spoken password.
    Dumpster Diving—Thieves comb through trash and find information to steal a user's identity.
    How can I protect myself?
    Passwords are Key
    Always...
    • Use passwords that are difficult to guess and include special characters, mixed-cased letters, and numbers in combination.
    • Use a password on your electronic devices.
    Never...
    • Use the same password for financial sites that you use on social media sites.
    • Write down your passwords.
    • Offer your user information by phone unless you know and trust the person.
    Choose Unique Security Questions
    Select personal security questions that have answers only you know. Make sure your answers to these questions aren't published on your or others' social media sites.
    Protect Your Computer
    Make sure your device:
    • Has up-to-date anti-virus software with automatic updates.
    • Uses a supported operating system, such as Windows 7
    • Enables security updates that are installed automatically.
    Consider using a separate computer to access your financial websites. Internet browsing can leave you vulnerable to malicious attacks, so limiting activity on the computer where you access sensitive sites will help protect you.
    Immediately Report Suspected Fraud
    • The faster you contact us about a change that you didn't make, the lower the possibility of fraud.
    • Make sure your contact information on this site is current so communication to you is possible.
    Read all postal and/or electronic account notices from your employer. This is the only way changes to your account can be confirmed.
    Protect Yourself From Website Fraud
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